Terms of service
The agreement between you and us for using this service.
Who these terms are with
Balancely ("we", "us") operates Balancely, a service that lets software you use reach TallyPrime running on your own computer.
Using Balancely means you accept these terms. If you are accepting them for a business, you confirm you are allowed to bind that business.
What the service does
Balancely carries instructions from your automation tools to TallyPrime on a computer you control, and carries TallyPrime's answer back. Your books stay in TallyPrime. We do not keep a copy of them; the limited records we do keep are described in the Privacy Policy.
To do this you install a small Windows connector on the computer that runs TallyPrime, and you authorise each application that may use it.
Your account
You must be 18 or older and give accurate details when you sign up.
You are responsible for what happens under your account, including anything your team or your automations do with it.
Keep your password and your client secrets to yourself. A secret is shown once; if it leaks, rotate it from your dashboard.
Tell us promptly if you think someone else has access to your account.
How you may use it
Use it lawfully, and only with TallyPrime data you are entitled to work with.
Do not resell, sublicense or white-label the service without our written agreement.
Do not try to break, overload or reverse engineer it, or work around plan limits and rate limits.
Automations run at machine speed; you remain responsible for what they write into your books.
Your data stays yours
You keep ownership of everything the service handles for you. You give us permission to process it only to run the service for you, and for as long as you use it.
What we store, and for how long, is set out in the Privacy policy. The Security page describes how it is protected.
Plans, billing and tax
Paid plans are monthly and charged in advance, either by a mandate that renews automatically or as a single month you pay for once.
Prices are shown exclusive of GST; GST is added at checkout and shown on the invoice.
Payments are taken by Razorpay. We never see or store your card, UPI or bank credentials.
Limits are per plan and per month. Going over a limit stops further operations until the next cycle or an upgrade, and never changes what you are charged without your action.
We may change prices with at least 30 days notice by email. A change never applies to a month you have already paid for.
Cancellation and refunds
You can cancel at any time from your dashboard. The mandate stops immediately at the payment provider and the plan runs until the end of the month you have paid for. The Refunds and cancellation policy sets out when we refund.
Availability and changes
We work to keep the service available and will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service, and TallyPrime being closed, a computer being off, or your internet being down will stop an automation from running.
We improve the service continuously. If a change materially reduces what your plan does, we will tell you beforehand.
Suspension and ending the agreement
You may stop using the service at any time; cancelling your plan and deleting your account ends this agreement.
We may suspend an account that is not paid for, that is being used unlawfully, or that is putting the service at risk. Where the situation allows it, we will contact you first.
On termination your access ends and your data is deleted on the schedule in the Privacy policy, except records we must keep for tax and accounting law.
Liability
The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data.
Where we are liable, our total liability in any twelve-month period is limited to the fees you paid us in that period.
Nothing here limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of India, and the courts at Bhopal, Madhya Pradesh have exclusive jurisdiction.
Changes to these terms
We will post any change here and update the date at the top. If a change is material we will email you before it takes effect. Questions go to support@localhost.